What I don't get is when a customer called in 3 times for the same issue how do you ignore that? This is a very bad customer service. so, we decided to connect to there 'Free' WiFi but what a joke! that doesn't work when it does it keeps disconnecting. No one said sorry because we called in 3 times for the same issue or fix the issue. Every time we call front desk they keep telling us they will send a maintenance guy to fix it but no one came. We called front desk because all of the kids channels on TV are not working. We call front desk 3 times for the same issue and we left the hotel before they fix it. Front Desk, Oh my GOD !!! what is wrong with them? The buffet inside the Casino are VERY GOOD!!! Fair price and VERY GOOD FOOD Every thing looks almost new and have free parking Pool area looks nice and the size is actually bigger than most of the big brand hotels (Very Nice) Good size room and has a desk and a mini fridge Rooms are clean and beds are very comfortable We usually pick a Hilton brand but this time we just want to try something else so we picked this hotel.

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Finest Punta Cana By The Excellence Collection All Inclusive.

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